“We see our customers as invited guests to a party, and we are the hosts … It’s our job every day to make every important aspect of the customer experience a little bit better.”— Jeff Bezos, Amazon Founder Key Takeaways Singapore retailers capture data across loyalty apps, WiFi, POS and online–offline touch-points for unified customer insights. Personalised recommendations boost repeat purchases—60% of shoppers prefer tailored experiences. Unified commerce platforms enable seamless online–offline journeys and higher conversions. Predictive analytics improve inventory…
Retail Revival How Singapore Stores are Using Customer Data







